1.INFORMATION WE COLLECT

We may collect the following information when you use our website or services:

• Full name
• Email address
• Phone number
• Billing and delivery details
• Order and transacƟon details
• IP address, browser type, and usage data

Payment card details are not stored by Maestro Events LLC and are processed securely through our authorized payment gateway.

2. HOW WE USE YOUR INFORMATION

Your personal informaƟon may be used to:

• Process Ɵcket purchases and service bookings
• Send order confirmaƟons, invoices, and e-Ɵckets
• Provide customer support and respond to inquiries
• Arrange delivery, setup, or collecƟon of equipment
• Improve our website, services, and user experience
• Comply with legal and regulatory obligaƟons

3. PAYMENT SECURITY

All online payments are processed via PCI-DSS compliant payment gateways . Maestro Events LLC does not have access to, store, or process your full card details. Customers are advised to retain transacƟon records for their reference.

4. SHARING OF INFORMATION

We do not sell, rent, or trade your personal informaƟon. Your data may only be shared with

• Payment gateway providers for transacƟon processing
• Event promoters or service partners where necessary to fulfill your order
• Government or legal authoriƟes if required by UAE law

All third parƟes are required to handle your data securely and lawfully.

5. DATA RETENTION

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounƟng, or regulatory requirements in the UAE.

6. COOKIES & TRACKING

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality. Cookies do not collect personally idenƟfiable information. You may disable cookies through your browser seƫngs, though some features of the website may not function properly.

7. DATA SECURITY

We implement reasonable technical and organizaƟonal measures to protect personal informaƟon against unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure.

8. USER RIGHTS

You have the right to:

• Request access to your personal informaƟon
• Request correcƟon of inaccurate or outdated informaƟon
• Request deleƟon of your data, subject to legal obligaƟons

Requests can be sent to info@maestroevents.ae.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. Maestro Events LLC is not responsible for the privacy pracƟces or content of external websites.

10 .MINORS

Users under the age of 18 are not permiƩed to register, transact, or submit personal information on this website.

11. CHANGES TO THIS POLICY

Maestro Events LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

12. GOVERNING LAW

This Privacy Policy is governed by and interpreted in accordance with the laws of the United Arab Emirates. The UAE is our country of domicile.

13. CONTACT INFORMATION

If you have any quesƟons regarding this Privacy Policy or how your data is handled, please contact us at:

info@maestroevents.ae